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Job Title: Servicing Manager
Location: Heysham
Salary: £41,600 (dependent on experience, with potential for increase)
Job Type: Full-Time Monday to Friday 08:30 - 17:00 (40 hours per week)
This is an office-based role, requiring someone with a technical background and experience managing engineers. You will be responsible for scheduling, prioritizstion, and ensuring all jobs are completed efficiently.
Key Responsibilities
Engineer Management: Plan and oversee the workload of engineers, ensuring productivity and accountability.
Customer Support: Handle inbound calls from customers experiencing technical issues. Determine whether support can be provided remotely or if an engineer visit is required.
Planning & Coordination: Prioritise annual servicing, testing, and reactive maintenance. Work closely with the sales team and internal departments to coordinate jobs effectively.
Process Improvement: Assess and overhaul current systems to improve efficiency in scheduling, reporting, and job completion.
Customer Liaison & Reporting: Manage paperwork and reports from site visits, ensuring accuracy and prompt completion. Communicate effectively with customers and internal teams regarding issues and resolutions.
Team Collaboration: Work closely with internal teams to address ongoing challenges and refine operational procedures.
What We're Looking For
We need someone with technical expertise, managerial experience, and a hands-on approach to problem-solving. Ideal candidates will have:
A background in agricultural machinery, plant machinery, or industrial equipment.
Strong logistics planning and prioritisation skills.
Experience overseeing engineers or working in a workshop/maintenance supervisory role.
A calm and professional demeanor, able to handle fast-paced, high-pressure situations.
A solutions-focused mindset, looking for ways to improve efficiency rather than dwelling on problems.
CRM experience (SAGE and Excel preferred but not essential).
A valid drivers license, with potential for occasional site visits.
Why Join Us?
We offer a dynamic and rewarding work environment, where your leadership and problem-solving skills will make a real impact.
Benefits Include:
Quarterly Health & Safety Bonus
Quarterly Attendance Bonus
23 Days Annual Leave Bank Holidays (plus a Christmas to New Year shutdown)
Life Insurance Benefit
Free Onsite Parking
Workplace Pension (3/5%)
Opportunities for growth and training
Interview Process
Phone Interview: An initial conversation to understand your experience and approach.
Face-to-Face Interview: A site-based interview, including scenario-based discussions on technical and managerial challenges.
INDMAN
Thank you for your application. Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.
