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My client is seeking a dedicated Client Services Coordinator to join their team. This role involves supporting the team leader with various administrative and client-facing tasks, including handling student queries, managing course bookings, and collaborating with the sales team to drive new business. The ideal candidate will possess excellent communication skills, meticulous attention to detail, and a comprehensive understanding of all awarding bodies.
Day-to-day of the role:- Client Services:
- Collaborate with the team leader and performance coach on employer conversations post-initial assessment to confirm all details.
- Track and manage student bookings on the tracking system.
- Assist students starting, ensuring they have everything they need and conducting detailed inductions prior to their start date.
- Manage exams and update the tracker with results published by the awarding body after exams.
- Client Services:
- Support incoming enquiries for all awarding bodies and collaborate with the sales team to bring in new business and update Salesforce accordingly.
- Ensure all content on the website is accurate and up to date.
- Other Duties:
- Respond to email queries via the team email as required.
- Some weekend work may be required, shared among the admin team, and limited to a few weekends a year.
- Excellent communication and interpersonal abilities.
- Strong organisational and multitasking skills.
- Proficiency in Microsoft and MIS systems.
- Ability to work collaboratively with various teams and stakeholders.
- Experience working in a learning environment.
- Understanding of the accountancy sector is desirable but not necessary.
- 25 days annual leave plus bank holidays.
- Paid time off to move home.
- Contributory pension scheme.
- Enhanced family leave benefits.
- Insurance benefits including life assurance.
- Discount scheme including gyms and popular retailers.
- Range of well-being and mental health support avenues.
