Helpdesk Co-Ordinator

Murray Recruitment have an permanent opportunity for a Helpdesk Coordinator for a permanent position based in Motherwell.

Reporting to the Helpdesk Manager you will be responsible for the coordination of Planned Preventative Maintenance (PPM) and reactive works across Scotland.

You will play a key role in contract and engineering administration, working closely with clients and engineers to ensure high standards of service delivery. You will manage scheduling, maintain client relationships, and ensure that all service operations run smoothly while striving to exceed customer expectations.

Key Responsibilities:

• Engineering Coordination: Work closely with the engineering team to facilitate the timely and effective delivery of maintenance services.
• Scheduling: Coordinate and plan both planned and reactive maintenance works across Scotland, ensuring efficiency and organisation.
• Client Reporting: Regularly update clients with job progress reports, ensuring clear communication and client satisfaction.
• Client Communication: Act as a primary contact for clients, ensuring prompt and professional responses to queries while building and maintaining strong relationships.
• Service Level Monitoring: Track and monitor service performance to ensure all contractual and customer expectations are met or exceeded.
• Problem-Solving: Take a proactive approach to resolve service issues, working closely with both clients and engineers to find practical solutions.
• Team Collaboration: Work as part of a high-performing team, supporting Principal Engineers and collaborating with other departments to achieve shared goals.

Skills & Experience:

• Administration: Previous experience in a helpdesk, contract administration, or customer support / coordinator position.
• Communication Skills: Strong interpersonal skills with the ability to manage both client relationships and internal team communications.
• Problem-Solving: Able to stay calm and find solutions when working under pressure.
• Technical Skills: Proficient in Microsoft Office Word, Excel and Outlook with knowledge of an internal CRM system, experience with Simpro would be advantageous.
• Team Player: A flexible and proactive approach, with a commitment to delivering high-quality service.

Offering:

• Competitive salary DOE.
• Monday - Thursday: 8:30am - 5:30pm / Friday 4pm (39 hour week)
• 25 days of annual leave, plus 8 statutory holidays.
• Company pension scheme.
• On-site parking
• Permanent role with an immediate start available.