Client Relationship Co-Ordinator

Client Relationship Co-Ordinator

We are seeking an experienced Client relationship co-ordinator  to join a thriving dynamic team. The ideal candidate will be committed to driving exceptional customer service, providing the highest quality with the quickest delivery, and up-selling using our strong unique selling proposition and well-earned reputation. This role requires a focused customer service approach and consistently demonstrates excellent communication and professionalism.

Day-to-day of the role:

• Handle requests for quotations and follow up on backlogs, working closely with the logistics department and external warehouse.
• Answer calls, manage general emails, and perform administrative tasks.
• Process inbound sales calls and purchase orders received via various channels.
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information required by customer via sales acknowledgment.
• Enter and approve sales orders from customer purchase orders.
• Recommend packaging needed on orders.
• Review documents for completeness and accuracy prior to data entry.
• Participate in the quality management system continuous improvement process relating to the sales function.
• Partner with customers to address their project needs and assist in finding solutions.
• Prepare documentation/nameplates to be shipped to customers.
• Provide backup for other Customer Service team members during holidays or leave.

Required Skills & Qualifications:

•  Related experience in customer service.
• Proficiency in Microsoft Navision and MS Office (Outlook, Excel, PowerPoint, and Word).
• Excellent verbal and written communication skills in English.
• Exceptional interpersonal skills, self-starter, and able to work with cross-functional teams.
• Strong time management skills with the ability to focus on multiple projects with minimal supervision.
• Ability to prioritize workload to meet changing business needs and work effectively with a variety of situations and personalities.
• Maintain integrity, confidentiality, and professional maturity.

Benefits:

• Competitive salary based on experience.
• Opportunity to work with a dynamic team in a supportive environment.
• Continuous professional development and opportunities for growth.
• Up to 12% bonus scheme
• 1 day a week working from home
• Early finish on a Friday
• Private healthcare
• Free onsite parking