Position: Ocean Import Operations & Account Manager
Location: Ipswich, IP10
Salary: 45,000
Hours: Mon-Fri 8:30am-17:00pm
We are seeking a Senior Ocean Import Operations Specialist to join our team at our Ipswich premises. The ideal candidate will have extensive experience in freight forwarding, ocean import operations, and account management, with a focus on customer service, and business retention, working on long-standing, high-revenue customer accounts.
Key Role & Responsibilities
- Manage and coordinate ocean import operations for high-revenue customer accounts
- Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction
- Coordinate with carriers, agents, and other service providers to ensure timely and efficient cargo movement
- Handle all aspects of import documentation, customs clearance, and compliance with applicable regulations
- Proactively identify and resolve any operational issues or customer concerns
- Provide guidance and support to junior team members as needed
- Collaborate with sales and business development teams to identify opportunities for account growth and expansion
Essential Experience:
- 5+ years of experience in freight forwarding, with a focus on ocean import operations
- Proven track record of successfully managing key accounts
- Strong understanding of import regulations, customs clearance procedures, and international trade practices
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships
- Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment
- Proficiency in relevant software and systems, including cargo tracking and management tools
Benefits:
- Salary range up to 45,000pa
- Bonus scheme
- 25 days holiday + BH
- Onsite parking
- Pay day treat day
- Discount platform
- Refer a friend scheme
- Employee assistance programme
- Role-related incentives
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy.