Online Customer Support Co-ordinator

Online Customer Support Co-ordinator

Location: Cardiff, Wales, CF15 7QZ
Salary: £24,250.00 per annum
Contract Type: Full time, Permanent
What We Can Offer You: Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!

Why do we want you?

As an Online Customer Support Coordinator for Astutis, part of Wilmington plc, you’ll be responsible for managing learner assessments, issuing course certificates, maintaining e-learning records, and providing administrative support for enrolments and customer queries.

This role ensures efficient course completion processing, accurate database updates, and responsive support to clients and delegates.

Please note: We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job purpose, tasks and responsibilities

You will be responsible for:

• Respond to learner submissions, record assessments, and update tracking systems.
• Process certificates for completed courses, update learner status, and prepare documentation for dispatch.
• Oversee the Learning Management System (LMS) and e-learning inbox, updating relevant information in spreadsheets and databases.
• Enrol new delegates, set up client accounts, and handle new department configurations.
• Answer queries, monitor delegate progress, and assist colleagues during periods of leave or absence.

What’s the best thing about this role?

Building positive relationships by helping customers resolve issues quickly and effectively.

What’s the most challenging thing about this role?

Managing high volumes of inquiries while maintaining patience, empathy, and accuracy in every interaction.

What We’re Looking For

To be successful in this role, you must have / be:

• Experience and knowledge with working on Online Learning provision
• Excellent understanding and working knowledge of all Microsoft packages.
• Excellent word-processing skills.
• Attention to detail – accuracy.
• Ability to work on own initiative, self-motivated.
• Strong initiative and ability to work to tight deadlines and fluctuating workload.
• Excellent English skills both written / verbal.
• Team player in addition to ability to work unsupervised.
• Customer focused and excellent telephone manner.

To be successful in this role, it would be great if you have:

• Previous experience working in a training company

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About Us

Astutis, part of the Wilmington plc, is a leading provider of accredited Health, Safety, and Environmental training.

We deliver learning solutions in various formats, including online, virtual, and classroom-based, achieving pass rates at least 10% above the national average.

With significant growth over the past three years, we are excited to bring new talent into our dynamic and ambitious team.

Find What You’re Looking For

We are ambitious, inclusive, and filled with integrity and curiosity. Join us and achieve more in your career with mutual respect, support, and fair rewards.

Join us and make a difference in the world of global compliance, click on “APPLY” today!