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POSITION: Customer Service Advisor
SALARY: £23,000 per annum
HOURS: 34 hours per week: 9.00am to 5.00pm Monday – Thursday & 9.00am to 4.00pm Friday, hybrid working (two days in the office and three from home) 1 in every 4 Saturdays (worked from home, with time given back in lieu)
LOCATION: Nr Nantwich, Cheshire (Hybrid position)
BENEFITS: 28 days holiday plus bank holidays, One hour for lunch, Pension scheme, Private medical insurance, Modern offices with recreational area, free drinks and free parking.
Our Client is a dynamic, customer-focused online business who has a strong track record of designing, building and running their own software and products. To support their continuing success, they are looking to hire a new Customer Services Advisor to join their friendly customer services team.
The role
Main duties for the role:
- Receive and respond to customer enquiries over email, live chat and telephone in line with company and regulatory standards
- Provide an efficient and professional service to the customer over the phone and via email
- Using a computer, associated IT equipment and software
- Monitor, record and handle complaints, escalating where necessary
- Assist with general administrative tasks as required
The Candidate
- Experienced in delivering excellent customer service and support, preferably within an office environment.
- Excellent written and oral communication skills
- You will be passionate about providing first class customer service, working with your team and other teams to achieve this.
- You will have experience of using Microsoft Office and Excel
- Able to prioritise your workload ensuring deadlines are met.
- A keen problem solver with the ability to stay calm under pressure.
- Experience of working in a regulated insurance company would be an advantage.
We are looking to talk to candidates that hold experience in one of the following areas: Customer Service, Customer Support, Account Management, Inbound Call Centre, Contact Centre, Financial services
