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Join a dynamic team at the forefront of innovation in their market! Our client, an industry leader with over 40 years of experience, is seeking a Product Support Specialist to drive their business through an exciting period of growth. If you are proactive, hands-on, and ready to embrace a variety of roles within a technical department, we want to hear from you!What You'll Do:
- Be the first point of contact for inbound technical enquiries, providing outstanding customer support.
- Select and present detailed technical solutions to customers, ensuring clarity and understanding.
- Manage first-tier technical email inquiries with precision and timeliness.
- Collaborate with Technical and Sales colleagues to deliver exceptional service.
- Create comprehensive 'project packs' or 'schedules' to aid customers in their installation processes.
- Assist with administrative tasks as needed, fostering a collaborative team environment.
Who You Are:
- Organised and self-motivated, with a knack for common sense solutions.
- An excellent communicator, both written and verbal, who thrives on interaction.
- Adaptable and willing to help, with a strong sense of accountability.
Qualifications and Experience:
- Previous customer telephone experience.
- Proficient in email inbox management.
- Relevant English qualifications.
- A background in a technical product environment is advantageous, but not essential as all training will be provided.
Key Skills:
- Strong understanding of buying behaviour and sales dynamics.
- Ability to interpret and convey technical details accurately.
- Exceptional attention to detail and accuracy.
- Calm and composed under pressure, with a focus on meeting deadlines.
- Excellent computer proficiency.
Why Join Our Client?
- Be part of a team that takes pride in its work and prioritises client interests.
- Work in a supportive environment that encourages growth and collaboration.
- Engage in a role that is both challenging and rewarding, with opportunities to make a real impact.
This is a fantastic opportunity to join a rapidly expanding, successful organisation, where progression and development is available and encouraged. If you are ready to take your career to the next level and contribute to a leading organisation, we encourage you to apply!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
