Pub Assistant Manager

Role Overview

The role of the Pub Assistant Manager is pivotal in ensuring the smooth and efficient operation of the pub. This position involves supporting the Pub Manager in managing daily operations, ensuring excellent customer service, maintaining high standards of hygiene and safety, and contributing to the pub's financial success. The ideal candidate will have strong leadership skills, a passion for the hospitality industry, and a commitment to creating a welcoming and enjoyable atmosphere for patrons.

• Assist in overseeing the daily operations of the pub, ensuring everything runs smoothly and efficiently.
• Coordinate with staff to ensure that all areas of the pub are well-maintained and presentable at all times.
• Manage inventory and supplies, including ordering stock, monitoring usage, and minimizing waste.
• Ensure compliance with all health and safety regulations, including maintaining cleanliness and hygiene standards.
• Handle any customer complaints or issues promptly and professionally, ensuring customer satisfaction.

• Support the Pub Manager in recruiting, training, and managing staff, ensuring a high level of performance and morale.
• Assist in creating staff schedules and managing workload distribution to ensure operational efficiency.
• Provide ongoing training and development opportunities for staff, fostering a culture of continuous improvement.
• Conduct regular performance evaluations and provide feedback to staff, recognizing achievements and addressing any areas for improvement.
• Promote teamwork and collaboration among staff, fostering a positive and inclusive work environment.

• Ensure that all customers receive a warm and friendly welcome, delivering exceptional service at all times.
• Monitor customer satisfaction and gather feedback to continuously improve service quality.
• Develop and maintain strong relationships with regular patrons, ensuring their needs are met and exceeded.
• Assist in organising and promoting events, promotions, and special offers to attract and retain customers.
• Stay informed about industry trends and competitor offerings to enhance the pub's competitive edge.

• Assist the Pub Manager in managing the pub's budget, monitoring expenses, and maximizing profitability.
• Support in analysing financial reports and identifying areas for cost reduction and revenue enhancement.
• Implement and monitor policies and procedures to minimize theft and ensure accurate financial reporting.
• Assist in managing cash flow, including handling cash, processing payments, and maintaining financial records.

• Support the development and execution of marketing strategies to promote the pub and attract new customers.
• Utilise social media and other digital platforms to engage with customers and promote events and offers.
• Assist in creating and distributing promotional materials, such as flyers, posters, and online content.
• Coordinate with local businesses and community organisations to create partnerships and promotional opportunities.

• Previous experience in a supervisory or management role within the hospitality industry, preferably in a pub or bar setting.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Excellent customer service skills, with a genuine passion for creating a positive customer experience.
• Strong organisational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.
• Good financial acumen, with experience in budget management and financial reporting.
• Knowledge of health and safety regulations and best practices within the hospitality industry.
• Proficiency in using point of sale (POS) systems and other relevant software applications.
• Flexibility to work evenings, weekends, and holidays as required.

• Strong problem-solving abilities, with the capacity to handle challenging situations calmly and effectively.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with staff and customers.
• High level of personal integrity and professionalism, with a commitment to maintaining the pub's reputation and standards.
• Creative and innovative mindset, with the ability to contribute new ideas for improving the pub's operations and offerings.

The Pub Assistant Manager will work in a dynamic and often fast-paced environment, requiring flexibility and the ability to adapt to changing circumstances. The role may involve long hours, including evenings, weekends, and public holidays. Physical stamina is essential, as the position involves standing for extended periods and performing tasks that require physical effort.

• Competitive salary.
• Opportunities for career advancement and professional development.
• Flexible working hours and scheduling.
• A supportive and inclusive work environment.