System Configuration Consultant

Due to continued growth, we have an exciting opportunity for a System Configuration Consultant to join our team! This is a full time, permanent role working remotely with some occasional travel required to our office in Neath.

Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.

What you will be doing:

This role will be part of the technical team and is a critical part of the Videalert and Vortex’s service and the roll out and support of Videalert’s and Vortex’s products including: ANPR enforcement solutions, clean air zones, mobile enforcement vehicles and air quality monitors.

• Build and maintain relationships with the other department teams to support projects for new clients and both support and knowledge transfer to our service desk team for existing clients.
• Create and maintain accurate technical documents and data in the company’s management system.
• Provide guidance to workshop technicians to prevent and resolve issues during the build process.
• Gathering and understanding client configuration requirements, providing guidance relating to how the kit should be configured to best meet requirements, assistance with installations and relocation configuration, completing testing and optimisation sessions taking on client feedback.
• Testing new releases from the development team, based on a clearly defined acceptance criteria to confirm suitability for deployment or making recommendations.
• Support and manage the system implementation process through planning, build, test, rollout and then hand over to support.
• Assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to trouble shoot issues and ensure maximum system uptime.

What we are looking for:

• IT-related qualifications or working towards
• Hands-on experience in system configuration, including the deployment, testing, and troubleshooting of computer systems, electronic devices, and software applications.
• Working knowledge of Windows and/or Linux OS
• Knowledge and experience with hardware setup.
• Strong analytical skills and the ability to troubleshoot complex system issues, along with the capability to provide practical solutions or detailed documentation for development resolution.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences effectively.
• The ability to meticulously manage and document all aspects of system configuration and testing to ensure accuracy and reliability.
• Strong team collaboration abilities, with experience working as a liaison between various departments and stakeholders, ensuring smooth and effective service delivery and development processes.

What's in it for you?

• Full time, permanent role 37.5 hours per week – remote based with some occasional travel.
• Salary - £43,000 per annum
• 26 days holiday + bank holidays
• Healthcare cash plan
• Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing.
• Enhanced Maternity and Paternity Package NB this is subject to eligibility.

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.