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Assistant Retail Manager
Briton Ferry
£22000
Full Time; 32.5 hours weekly
Our clients well-established charity shop plays a vital role in supporting a cause by raising funds and engaging with the local community. We are seeking a passionate and driven Assistant Retail Manager to lead our team and ensure the continued success of the retails shop.
The ideal candidate will be responsible for the day-to-day running of the shop, leading a team of staff and volunteers to maximise sales, deliver exceptional customer service, and create a welcoming and inclusive environment. This is an opportunity for someone with retail experience who is looking to make a positive impact through their work.
Key Responsibilities:
- Oversee the daily operations of the shop, ensuring it runs smoothly and efficiently.
- Train, and manage a team of staff and volunteers, providing support and motivation.
- Maximise sales and profitability by driving retail initiatives and optimising shop layout and displays.
- Ensure excellent customer service standards and foster positive relationships with customers and donors.
- Manage stock donations, sorting, pricing, and merchandising to maintain a fresh and appealing shop floor.
- Monitor and report on shop performance, including sales targets and key performance indicators.
- Ensure compliance with health and safety regulations and the charitys policies and procedures.
- Act as an ambassador for the charity, promoting our mission and values within the local community.
If you are an enthusiastic and commercially minded individual with a passion for retail and a commitment to making a difference. You will have:
- Proven experience in a retail management role, preferably in a charity or community-focused setting.
- Strong leadership skills with the ability to inspire and manage a diverse team.
- Excellent customer service and interpersonal skills.
- Ability to work independently, manage multiple priorities, and meet targets.
- A hands-on approach and willingness to be involved in all aspects of shop operations.
- Basic IT proficiency and familiarity with retail systems and reporting.
