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Our client based in New Milton has an immediate requirement for an organised Sales Office Supervisor to join their busy sales office team.
As a sales office supervisor you will lead your team from front. Naturally your senior position will entail additional responsibilities to that of your peers. You will be part of a close working team, providing exceptional customer service through multiple mediums whilst processing orders, answering customer enquiries, and supporting the field sales team. Full training and continuous support from your manager will be provided.
Your key responsibilities will include the following:
- Answer phone calls and emails, delivering exceptional customer service in line with company policy and image.
- Process orders as and when they are placed.
- Provide support and advice when presented with questions pertaining products from the company’s portfolio.
- Oversee the completion of day-to-day tasks.
- Provide a personalised fitting service to individuals to accounts that can visit the head office.
- Liaise with your manager as and when required with a view to further optimise practices and increase productivity.
- Maintain a positive and efficient working environment.
This is an office-based role, on occasion you may be required to work at Shows, Events, Dealer open days.
Applicants will ideally have some prior office-based administration and customer service experience, as well as some wholesale / retail sales experience. Experience in Microsoft Office (Outlook and Excel) is essential. Proven good communication skills and a good telephone manner are a must, as are good initiative, problem-solving, personal organisational and time management and prioritisation skills.
Your working hours when working from the office will be Monday to Thursday 08:30 to 17:00 and Friday 08:30 to 16:00 with 1-hour unpaid lunch. The working hours for the week will total 36.5 hours. Working hours may vary when working away from the office.
Your holiday entitlement will be 28 days including bank holidays. An average of five holiday days must be reserved to cover the companies closure over the Christmas/New Year period.
The starting salary for the role is£27,000 per annum, there is also a bonus scheme dependent on company performance.
