Customer Support Agent

Customer Support Agent
Newark, Full or Part Time, Permanent
£27,000 per annum.

We are recruiting for a Client who are expanding their team and seeking like-minded, enthusiastic and professional individuals seeking a new opportunity within Customer Support. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.

The Role

As Customer Support Agent, your role will involve:

• Handling incoming enquiries
• Supporting tickets and amending details
• Responding to customer requests
• Loading data with excellent attention to detail
• Working closely with other departments including Finance, IT, Business Development and Marketing
• Creating and maintaining excellent customer relationships
• Keeping CRM up to date and accurate
• Handling customer complaints

The Candidate

An ideal Customer Support Agent candidate will possess the following:

• Exceptional attention to detail
• Previous experience of Microsoft Office (particularly Word and Excel)
• Ability to learn multiple bespoke systems (training provided)
• Excellent communication skills
• Experience within a similar Customer Service position would be advantageous

A Customer Support Agent will be required to us MS Excel to a high level – vlookups and data manipulation knowledge is desirable. 

The Benefits

• 28 days annual leave (inclusive of Bank Holidays) to increase with length of service
• Subsidised café on site
• Bonus day off for your birthday
• Critical Illness cover
• Life Insurance
• Personal Health Insurance
• Bonus day off for Christmas shopping
• Free on-site parking
• Casual office

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.