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Role Purpose:
The purpose of the role is to provide critical administrative and organisational support to the Supply Chain and Services operations Skill development team. The role will help ensure the effective scheduling, tracking, and delivery of our training programmes while maintaining compliance and fostering seamless communication with internal and external stakeholders. This position also contributes to the success of specialised programmes, such as the Driver Training Academy, by managing logistics, progress tracking, and performance reporting.
Key Role Requirements
- Administrative Support:
- Help to manage training schedule, bookings, and delegate communication.
- Help to track and document learner attendance, performance, and progress.
- Liaise with external training providers for materials, scheduling, and feedback.
- Data Management:
- Maintain and update training records, ensuring compliance and accuracy.
- Use our systems like My Learning (DVSA/Qualsafe) to track certifications and training completions.
- Resource Coordination:
- Prepare training materials and ensure all logistical arrangements (rooms, equipment, resources) are in place.
- Handle documentation for external training providers, including contracts and invoices.
- Compliance and Reporting:
- Ensure all training aligns with legal and regulatory requirements (e.g., CPC standards for driver training).
- Help to generate reports on training outcomes and compliance metrics for leadership/stakeholders.
- Communication Support:
- Act as a point of contact for learners and external providers.
- Respond to training queries, provide pre-course information, and gather post-training feedback.
- Specialised Support for the Driver Training Academy:
- Assist in scheduling and coordinating external training delivery (e.g., with external providers).
- Track trainee progress and certification for 7.5t licensing specifically, DTS
- Maintain a database of mentor and trainee pairings and monitor feedback from mentorship programs.
- Support communication with external providers and stakeholders about academy performance.
Required Skills, Knowledge, and Experience
Key Skills:
- Communication:Strong verbal and written communication skills to engage with learners, providers, and stakeholders effectively.
- Teamwork:Ability to collaborate within a team and across departments to achieve organisational objectives.
- Organisational Skills:Exceptional attention to detail and the ability to manage multiple tasks, schedules, and priorities.
Technical Proficiency:
- Microsoft Office Suite: Advanced skills in Excel and familiarity with Word and PowerPoint.
- Power BI: Desirable experience in creating and interpreting reports.
- Learning Management Systems (LMS): Experience with systems like My Learning (DVSA/Qualsafe) is preferred.
Knowledge and Experience:
- Proven experience in administrative roles, ideally within a training or learning and development environment.
Qualifications
- Relevant certification or qualification in administration - desirable
- Desirable - learning and development (e.g., CIPD Level 3 in Learning and Development).
