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Romanian Speaking Technical Support Agent
Newark, Full Time, Permanent
Salary 24,800
We are seeking aRomanian Speaking Technical Support Advisorwho has exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role that will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.
THE ROLE
As aRomanian Speaking Technical Support Advisoryou will provide excellent levels of customer service and support, your duties will also include:
- Providing 1st line technical support in both Romanian and English
- Logging all incidents on relevant CRM and software systems
- Providing solutions to technical faults over the phone
- Escalating technical queries when required
- Working to Service Level Agreements (SLA) against call handling time, resolution etc
- Monitor group mailboxes, ensuring all inbound queries received a response within SLA
- Collection of feedback from end users via outbound calls, when required
THE CANDIDATE
An idealRomanian Speaking Technical Support Advisorwill be a good problem solver with keen attention to detail and also possess the following:
- Fluent in written and spoken Romanian and English
- Driven to deliver high levels of Customer Service
- Good verbal and written communication skills
- Flexible approach to working hours
- Clear telephone manner
Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.
THE BENEFITS
With the position of theRomanian Speaking Technical Support Advisoryou will receive many benefits including:
- 28 days of holiday increasing up to 5 more with each year of the service
- Birthday off
- Holiday buy/sell scheme (up to 3 days)
- Sick pay - increasing with the length of service
- Office work with possibility of hybrid working
- Working hours between 06:00-22:00 - 8,5 h shift with 30 min unpaid lunch
- Working 5 out of 7 days a week with some weekends work involved (typically one day of the weekend - Sat or Sunday - in 3 weeks)
- Salary increase with additional supported languages (Spanish, French, Polish, Romanian) - 1 Supported Language 24,800, 2 supported languages 25,300, 3 supported languages 25,800
- Salary increase by 1,000 once passed 6 month probation period
THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
The services of Future Prospects are those of an Employment Agency.
