Operations Agent

Operations Agent
Newark, Full time, Permanent
24,000 per annum.

Future Prospects Group is hiring a full timeOperations Agentfor our Newark based client. Join a busy, welcoming team and learn new skills in an exciting industry.

THE ROLE

As anOperations Agentyour role will involve:

• Answering and returning telephone calls promptly
• Responding to queries via a ticketing system and phone calls
• Implementing new products/services for client
• Liaising with third-party service providers effectively
• Maintaining accurate CRM record
• Managing project work within set deadline
• Maintaining excellent relationships with clients

THE CANDIDATE

The idealOperations Agentwill be:

• Proficient in Excel with strong IT skills
• Excellent attention to detail
• Customer service experience
• Ability to meet deadlines and targets
• Clear and confident phone manner

THE BENEFITS

• 28 days annual leave (inclusive of Bank Holidays) to increase with length of service
• Subsidised caf on site
• Bonus day off for your birthday
• Critical Illness cover
• Life Insurance
• Personal Health Insurance
• Bonus day off for Christmas shopping
• Free on-site parking
• Casual office

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.