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Customer Service Administrator
Permanent, Full-Time
Bingham, Nottinghamshire
£25,000-£26,000
Introduction to the Company
This is a great opportunity to join a successful company who are a well respected, industry leader. They have a strong focus on maintaining excellent customer standards with their quality driven approach.
Description of the role:
- Scheduling appointments via telephone, email and letter.
- Dealing with customer complaints, escalating and directing via the appropriate channels.
- Liaising with clients regarding works to be completed.
- Reviewing reports and raising concerns to Contracts Manager.
- Ensuring online portals are up to date with information and relevant documentation.
About you:
- Strong customer service and communication skills.
- IT literate having working knowledge of Microsoft Office and Excel.
- Excellent attention to detail and organisational skills.
- Experience of working within a fast paced environment and the ability to multi-task.
Additional Information/Benefits:
- Free onsite parking
- Employee of the month awards
- Christmas & summer events
If you have experience of working within a fast paced customer service administration role, please apply now!
