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IT Network Support Technician

Reed
Posted 16 days ago, valid for 7 days
Location

Newbridge, City of Edinburgh EH28 8LX, Scotland

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of IT Network Support Technician is available with a salary ranging from £28,000 to £32,000.
  • The position is located in Edinburgh and involves supporting the Managed Network infrastructure.
  • Candidates should have experience in an IT service desk function, ideally within a managed service environment.
  • Strong knowledge of LAN and WAN technologies, as well as experience with networking equipment from Juniper, Cisco, and HP, is required.
  • This role is suitable for someone looking to develop their skills in a client-facing environment while troubleshooting network issues.

The role – IT Network Support Technician

The salary - £28,000 - £32,000

The location – Edinburgh

I’m working with a growing local organisation as they look to add an IT Network Support Technician to their managed services team. The successful candidate will be responsible for supporting the Managed Network infrastructure by troubleshooting and resolving faults that arise with the network by using strong knowledge of LAN and WAN technologies. This role is perfect for someone who has strong network support knowledge and wants to continue to grow their skills in a client facing environment.

Your day-to-day:

  • Provide support directly to customers via multiple remote means, including phone, email and remote desktop.
  • Diagnosing and resolving faults that arise with the managed service network.
  • Liaising directly with customers to diagnose the root cause of any problems, troubleshooting and resolving the issue where possible and knowing when to escalate.
  • Updating tickets via the ticket support system, ensuring that customers are kept updated on the resolution status of their ticket.
  • Supporting the management team as the organisation continues to grow and land new processes.

About you:

  • Experience in an IT service desk function, ideally within a managed service environment.
  • Experience with networking including Juniper, Cisco and HP routing and switching.
  • Firewall knowledge, ideally with Fortinet.
  • Knowledge of routing protocols.
  • Experience with VoIP and SIP.
  • Experience troubleshooting issues with LAN/WAN.
  • Strong communication and stakeholder management skills, with the ability to carry out root cause diagnosis with non-technical stakeholders.

Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today to avoid missing out on the opportunity.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.