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We are looking for a proactive and detail-oriented Internal Sales Support professional to join our team. In this role, you will provide exceptional administrative and customer support to ensure the smooth operation of our sales processes. You will play a vital role in supporting the external sales team, managing customer relationships, and maintaining efficient sales administration practices.
Key Responsibilities:
- Manage inbound sales calls with professionalism, enthusiasm, and a customer-first approach.
- Support the external sales team by identifying and highlighting new sales opportunities.
- Provide accurate product information and timely support to customers.
- Accurately process and manage customer orders from quotation to completion.
- Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date.
- Collaborate with internal departments to resolve customer queries and ensure seamless communication.
- Assist in achieving company targets through efficient administrative support and proactive customer engagement.
- Prepare reports and documentation to support the sales team’s activities.
Essential Skills and Qualifications:
- Minimum of two years' experience working in a similar office environment
- Good organisational skills and the ability to prioritise tasks effectively
- Strong communication skills, both verbal and written
- Confident telephone manner and customer-focused attitude
- Proficiency in using office software and CRM systems
- Ability to work independently and as part of a team
Desired Skills and Qualifications:
- Experience with Sage Line 50 or similar accounting software
- Familiarity with Salesforce CRM or equivalent
- Proven ability to work to and achieve targets
- Additional sales training or certifications are a plus
Benefits:
- Competitive salary with performance-related bonuses
- Workplace pension
- Comprehensive training provided
- Opportunities for career development and progression
