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IT Services Engineer

Profectus Recruitment
Posted 4 hours ago, valid for 25 days
Location

Newbury, Berkshire RG14 2LA, England

Salary

£60,000 - £72,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Profectus is seeking an IT Services Engineer to join their client in Berkshire, offering a salary of £35,000 to £40,000 per year.
  • The role requires 2-3 years of proven experience in a technical support capacity, addressing hardware, software, and network issues.
  • This on-site position operates Monday to Friday from 9 AM to 5 PM and includes exceptional benefits such as a 10% non-contributory pension and 29 days of holiday plus bank holidays.
  • Key responsibilities include providing expert support, performing proactive maintenance, managing IT tickets, training users, and ensuring data security compliance.
  • Candidates should possess strong problem-solving skills, technical expertise in various IT tools, and the ability to work both independently and collaboratively.

Profectus are looking for a talent IT Services Engineer to join our industry leading client in Berkshire. The role will require you to be on-site working between the hours of 9-5 Monday to Friday. Exceptional benefits such as 10% non contributory pension and 29 days holiday + bank holidays included.

In this position, you'll address a variety of technical issues, from hardware and software glitches to network failures, all while contributing to a growing, purpose-driven organization in a rapidly evolving industry.

Your Mission:

  • Expert Support: Provide exceptional IT support to end users, troubleshooting and resolving software, network, and hardware issues.
  • Proactive Maintenance: Perform scheduled maintenance to keep equipment in top condition, ensuring timely security patching and compliance.
  • Efficient Ticket Management: Prioritize and manage IT tickets to ensure timely resolution, meeting SLA requirements.
  • User Training & Collaboration: Train users on IT systems, and collaborate with the IT team to develop and implement IT policies.
  • Data Security: Ensure secure, compliant data access per ISO27001-ISO17025 standards.
  • Continuous Improvement: Stay up-to-date on IT developments, recommending improvements where appropriate.

Skills & Experience:

  • Proven Experience: 2-3 years in a technical support role, with a track record of resolving hardware, software, and network issues.
  • Problem-Solving: Strong troubleshooting skills with an efficient approach to resolving technical issues.
  • Technical Expertise: Experience with Active Directory, Azure AD, Microsoft 365, Teams, SharePoint, laptop builds, iOS devices, and endpoint management.
  • Security Knowledge: Understanding of IT security principles.
  • Communication Skills: Strong interpersonal skills, capable of training and guiding users effectively.
  • Teamwork: Experience in IT support teams with medium-sized infrastructures (400+ devices, 250+ users).
  • Independence & Collaboration: Ability to work both independently and collaboratively.

If this sounds like a role for you please apply with an up to date version of your CV for immediate consideration.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.