Job Advert: Temporary Customer Service Representative

Are you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service? Our client, a leading organisation in Newbury, is seeking a Temporary Customer Service Representative to join their team for a 4 - 6 week contract. This is an exciting opportunity to contribute to a dynamic and customer-focused team. Working Monday - Friday, 9am - 5pm, 13.50 per hour.

Responsibilities:

Process sales orders and ensure the smooth flow of operations
Communicate with both internal and external customers through various channels
Maintain a positive, empathetic, and professional attitude at all times
Resolve customer queries in a timely manner
Collaborate with other departments to identify alternative solutions for time-critical queries
Handle quotations and manage monthly equipment rental schedules
Work alongside other departments to meet special delivery requirements
Log inbound calls and customer issues
Monitor and maintain automated ordering systems
Aim to meet and exceed service levels and key performance indicators

The main function of the role is to complete order queries, check availability for future requests, and manage the logistical movements of loan kits while adhering to regulatory requirements. You will also respond to email queries, manage reports, and handle invoice/credit requests related to the original orders.

Requirements:

Previous experience in a customer service role is preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work effectively in a fast-paced environment
Proficient in using computer systems and software
Attention to detail and ability to multitask

This temporary position offers a fantastic opportunity to join our client's customer service team and make a valuable contribution. You will be working in a convenient location, just an 8-minute walk from Newbury Racecourse train station.

If you are enthusiastic, customer-focused, and ready to take on a temporary challenge, we want to hear from you! Apply now and become a part of our client's dynamic team.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.