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JOB PURPOSE
To provide specialist ICT support to staff and pupils, and to assist in the maintenance of the school curriculum ICT equipment.
This job falls within the definition of regulated activity and therefore would be subject to an Enhanced DBS with barred list check.
STRUCTURE CHART
An up-to-date organisation chart, showing reporting lines.
MAIN DUTIES AND RESPONSIBILITIES
Maintain, move and set up computer workstations and other ICT equipment
Assist in troubleshooting hardware and software problems and resolve as appropriate
Add and delete new users and manage access rights and password control within agreed security parameters
Audit all ICT equipment as required
Provide support to pupils and staff in the use of ICT systems and provide feedback to pupils relating to achievement under teacher guidance
Undertake hardware and software upgrades
Follow appropriate back up procedures
Provide local printer administration
Monitor and manage stocks of materials and ensure they are kept in an orderly safe and secure manner, cataloguing as required
Train new users in the use of systems and support all staff as required.
Liaise with West Berks ICT staff as required
Website and e-mail management
Promote the welfare of children and support the school in safeguarding children though relevant policies and procedures
Promote equality as an integral part of the role, treating everyone with fairness and dignity
Comply with school health and safety policies, procedures and rules
SCOPE (impact on/control of resources, people, money etc)
No budget responsibility or line management responsibility.
PERSON SPECIFICATION
Essential/
Desirable
Qualifications
A minimum of five GCSE's at grade C or above
Essential
Experience
Previous experience of working with IT hardware
Desirable
Knowledge and understanding
Understanding of child protection, safeguarding and bullying issues and able to demonstrate understanding of own accountabilities
Essential
Skills and abilities
Ability to use Outlook, and a web browser to access information
Essential
Basic ability to use Microsoft Office (Word, Excel, PowerPoint etc) and Exams Organiser
Essential
Ability to relate to teaching and non-teaching staff with ease
Essential
Ability to work efficiently under pressure at stressful times
Essential
Work-related personal qualities
Confident, patient and tactful approach to staff enquiries and complaints
Essential
Sound communication skills via telephone, face to face, written communications and email
Essential
Flexible and approachable
Essential
Resilient under pressure
Essential
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016, and therefore the ability to fulfil all spoken aspects of the role with confidence in English will be required. Conversing at ease with members of the public (including pupils), providing advice and using any specialist terminology appropriate to the role is essential for the post.
Essential
