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Role: Part Time Reception & Scanning Assistant - 12 Month FTC
Location: Newbury
Hours: 14 Hours a week, Monday and Tuesday, 9am - 5pm
Salary: £9,130
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
We are recruiting a Part Time Scanning & Reception Assistant.
Are you organised and efficient with great communication skills? Do you enjoy varied tasks and adding value. Then this could be the role for you.
As part of a friendly and supportive team you will provide excellent service to your internal colleagues, by using your admin skills to efficiently and accurately scan and index customer and Society documents.
While also being the first point of contact on our reception desk for our external customers. You will be providing excellent customer service while answering calls, managing a switchboard, taking messages, and managing faxing and an enquiries mailbox.
As part of the larger Customer Support team, you will work closely with colleagues to learn all aspects of the role within your comprehensive training program.
Why work for us?
We want to help you develop - You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
We want to help others - as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external, customers to ensure the highest quality service experience
- Excellent written and verbal communication skills environment
- Competent in the basic use of Microsoft packages - Word, Excel, Outlook and Office 365
- Proven administration skills
Desirable skills and experience
- Experience of working within Financial Services administration
Interviews :
90-minute competency-based interview held in Newbury at our Head Office
We aim to interview successful applicants within 1 week.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.
