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Are you a natural leader, ready to motivate and develop a team managing international and domestic customer orders? Do you have experience in supply chain / export & logistics in the FMCG industry? This Customer Service Manager role could be for you!
Freixenet Copestick are a major player in the UK’s drinks market and we’re proud to be the UK’s leading supplier of Sparkling Wines! With an extensive portfolio across Still Wine, Sparkling Wine, Beer, and Spirits, this is an exciting opportunity to be an integral part of the next phase of growth.
As the Customer Service Manager, you’ll lead and develop our Customer Service Team ensuring customer orders are delivered on time and in full. You’ll be at the heart of our customer operations, from resolving issues with shipment, delivery and customs, to reviewing our policies, procedures and standards and supporting our team to continually deliver an exceptional level of customer service.
Based in our Newbury office (at least 4 days per week), this full time position offers a base salary of up to £45,000 with generous bonus scheme and benefits package, including 25 days holiday (plus bank holidays and your birthday off), opportunities for career progression, and much more!
Key Responsibilities:
- Lead and motivate the Customer Service Team to deliver exceptional service.
- Develop and implement KPIs to measure and enhance customer service effectiveness.
- Manage and oversee international and domestic customer orders, ensuring compliance with trade regulations.
- Build and maintain strong relationships with customers and external partners, such as freight forwarders.
- Train team members on best practices and effective customer service processes.
- Resolve customer issues related to orders, shipments, and customs with a proactive and collaborative approach.
Skills & Experience:
- 2–3 years of experience in an import/export customer service environment, preferably within FMCG.
- Comprehensive understanding of international trade laws and regulations.
- Proficiency with customer service databases, with SAP experience as a bonus.
- Proven people management skills with a talent for inspiring and leading a team.
- Excellent customer-facing and communication skills.
- Strong analytical and problem-solving abilities, with a focus on operational improvement.
We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
Niche Recruitment is proud to be managing the recruitment of this role exclusively on behalf of Freixenet Copestick. If this sounds like your next step, please apply now or contact Niche Recruitment to discuss further.
