Key Account Manager

Company and Project:

We have an exciting opportunity for a Key Account Managerin Newbury, Berkshire

Assisting with the day to day management of a range of public / private sector customers 

Reporting directly to the Head of Contracts along with working closely with the MD. 

Qualifications and Skills required:

• Customer Liaison - experience in customer/account level operational and management reporting, issue escalation & resolution with senior customer leads, internal stakeholders & our management team.
• Customer Requirements Gathering & Order Fulfilment – ability to process high volume of varied customer orders/requirements across a range of customer and contract types - capturing and processing customer requirements for IT, electrical and environmental waste recycling in line with our customer contracts. Please note working within the Waste and/or Recycling Industry an advantage but not essential for the right candidate.
• Minimum of 5 years’ experience working in a Contracts Management, Commercial Operations or Account Management roles.
• Financial Operations – experience of customer and internal finance processes covering pricing to order (vs customer contract), PO, invoicing and query handling/resolution.
• SAP – understanding of basic Financial Accounting modules and financial software/SAS platform.
• MS Office Suite – Excel, Word & Outlook.
• Proven experience in managing and developing new and existing customer accounts.
• Strong communication skills both verbal and written.
• Strong time management skills and ability to multitask & prioritise workflow/tasks
• Excellent negotiation and problems solving skills.
• Ability to influence and communicate effectively at all levels and across different stakeholders.
• Performance Management & Results Orientated – ability to identify, communicate and propose solutions to a wide range of customer issues with senior managers.
• Good IT skills in Word, Excel. Knowledge of SAP an advantage but not essential.

 The working hours for this role are Monday to Friday, from 08:00 to 17:00, resulting in 42.5 hours per week.

Application Process:  

If you would like more information on this position or any other vacancy, please call Fiona on (phone number removed) or email your current CV through where it will be reviewed and you will be contacted if your CV is of interest.

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