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Newbury
Social services manager
Housing Officer - Customer Service Team

Housing Officer - Customer Service Team

Building Recruitment Company

Posted 24 days ago, valid for 7 days

Newbury, Berkshire RG14 2LA, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

An excellent opportunity has arisen to join a respected Housing Association in Newbury on a permanent contract.
The role offers a salary of £32-£35k per annum, depending on experience, and requires previous experience in delivering housing management services.
The position involves triaging housing queries from tenants related to safeguarding, anti-social behaviour, and tenancy breaches, while also performing case management work.
You will engage with customers via telephone, email, and digital channels to resolve their issues in a timely manner.
The ideal candidate should be self-motivated, highly organized, and prepared to work in a supportive team environment.

Customer Services
Social Housing

An excellent opportunity to join a well respected Housing Association on a permanent contractBased in Newbury with the expectation to work from the office at least 2 days per week, working form home the rest of the week, or in the office if that is your preference.£32-£35k per annum depending on experienceYou will be triaging the housing queries that come in from tenants regarding issues such as safeguarding, anti-social behaviour and tenancy breaches, ensuring customer's needs are catered for. You will be carrying out case management work as well.You will be supporting the customers by telephone, email and through digital channels, actively engaging with them to understand their issue and resolving them in a timely and appropriate way. You will be part of a a small, supportive and growing team where you'll share experience, knowledge and ideas. You should have previous experience of delivering a range of housing management services, be self-motivated and be highly organisedFor further details on this role, please apply via this site or contact specialist Social Housing recruiter, Mark Grove, on

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