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The Rewards and Benefits on Offer:
- A full time and permanent role from day one!
- Vehicle supplied to support visits
- Overtime available!
- Company Pension contributions
- Permanent Day shift
- Ongoing Training and development
- A fantastic working environment
Mtrecs new opportunity:
Mtrec are proudly representing our industry leading, bespoke product manufacturing client.
The business is in the heart of the Northeast, and boast a unique product range, and state of the art services.
They are seeking to recruit an experienced service technician to join their vast service and installation network.
If you meet the person specification below, apply now for an immediate response!
The Job you will do:
- Act as the client point of contact for technical and reliability queries within and without the framework of the SLA.
- Manage the flow of information and close out of issues through the JIRA helpdesk.
- Attend scheduled internal and customer reviews
- Attend depot on-site for unplanned events, these visits maybe need to be at short notice to meet the customers needs.
- Work with client and internal functions to proactively identify positive and negative trends relating to performance and reliability through RMA data and field performance.
- Support engineering change requests in a timely manner to ensure ongoing support for product in the field.
- Provide technical support and use problem solving techniques to diagnose, troubleshoot, identify and where possible resolve system, hardware, and software issues either on site or at customer location.
- Support Production in the repair process when necessary, or when there is no field service work, to meet On Time Delivery (OTD) targets.
- Work on their own and part of a team to make decisions in line with the business needs.
- Perform miscellaneous job-related duties within your skill set and competencies that support the business needs when required.
About you:
- Experience in discussing technical issues and offering technical support directly to client.
- Experience in conducting technical analysis of products and evaluating compliance and non-compliance against test specification.
- Good oral, interpersonal, and written communication skills.
- Must be able to work in team environment and build relationships.
- Initiative-taking with a can-do attitude and thirst to continuously develop and learn.
- Diligent and able to apply a logical and common-sense approach to activities.
- An awareness of the lifecycle of projects and the ability to identify and feedback risk.
