Back to search
ABOUT THE ROLE
In this role, you will be responsible for monitoring transactions, conducting customer due diligence, and escalating suspicious activities to ensure compliance with AML policies. You will identify potential fraudulent behavior, liaise with various stakeholders (CS, AML, RG, Affiliates, Payments, Product & Tech, Marketing, Privacy Legal & Compliance), and proactively detect and mitigate fraudulent activities.
Your tasks include investigating chargebacks, assisting other departments with fraud-related cases, and providing feedback on customer traffic to the relevant stakeholders. This position requires at least one year of experience in a related field, excellent attention to detail, and strong communication skills, with a focus on proactive and efficient problem-solving in a dynamic environment.
YOU WILL BE RESPONSIBLE FOR:
- Monitor incoming & outgoing transactions
- Carry out customer due diligence & escalate any suspicious behaviour or transactions relating to AML procedures
- Identify potential bonus hunters & fraud rings
- Liaise with Payment Providers, financial institutions, authoritative bodies and internal departments
- Proactively detect and action fraudulent activity
- Investigate fraudulent behaviour and mitigate various forms of abuse
- Provide the Affiliate team with feedback on current and new traffic, identifying in genuine customers
- Investigate and defend charge-backs
- Assist customer support and payments departments, offering guidance with cases related to fraudulent activity
- Ensure that daily duties and tasks are kept up-to-date at all times
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
- At least 1 year experience in a Risk, Fraud, Payments & Verifications related role
- Excellent attention to detail and highly organised
- Knowledge of basic Anti-Money Laundering and Responsible Gaming processes
- Performance driven and a strong team player who is also able to work on own initiative
- Good working knowledge of MS Office, in particular MS Excel
- Fluent in spoken and written English and possesses excellent communication skills
- Must be solution-oriented, proactive, efficient and resourceful
- Comfortable working in a fast-paced and highly dynamic environment and is able to shift priorities as needed
- Able to demonstrate wise decision-making and can apply a risk-based approach to cases, whilst also keeping in mind the company's business needs and customer experience
WHO WE ARE
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. Were a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices worldwide.
BENEFITS
?Hybrid work policy
?4 weeks of Workation (T&C apply)
?28 days paid leave + public/bank holidays in England
?Matched pension contributions up to 6%
?BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
?250 GBP wellness contribution annually (T&C apply)
?Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
?Team and office social events throughout the year, which also include a quarterly team budget
?Enhanced parental leave
JOIN US!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We dont wait for things to happen; we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
