Customer Engineer

This great organisation have an exciting opportunity for a Customer Engineer to join their dynamic team. FULL TRAINING will be given.

The role would suit an individual who is looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace.  You will be looking after the Newcastle and surrounding areas.

If you have experience in and enjoy general PC hardware and software maintenance, working with Windows operating systems or generally enjoy taking things apart, mending and putting back together again this could be a great opportunity for you.

Experience mending white goods also has great transferable skills for this role and equally, a good level of mechanical / electrical aptitude is ideal for this position.

Key Responsibilities.

• Diagnosing faults, make repairs and to replace modules on ATM’s.
• Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and a high levels of customer satisfaction
• Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with agreed upon Service Level Agreements

Candidate requirement

• Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively
• Good level of mechanical / electrical aptitude
• Experience preferred with Windows operating systems
• Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge. but full training will be provided to the right candidate.
• Enjoys taking things apart and putting back together
• Have good problem solving skills
• Can work well under pressure
• Full UK driving licence

There are shifts patterns though they are very reasonable and are listed below.

5 days working, 2 days off, with a day off either side if working over the weekend.

Typical shift hours are:

7am –   4pm

8am -     5pm

9am  -    6pm

12pm – 9pm

This role comes with a company vehicle which can be used for personal use and a fuel card. 

Tools/laptop/Android phone and all other required tools are provided

Uniform and PPE are also provided

Excellent company benefits which includes 30 days holiday per year (inc BH)