Customer Service Executive

Succeed Recruitment Solutions

Posted 13 hours ago, valid for 18 days

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£40,000 - £48,000 per annum

Full Time

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Sonic Summary

An experienced Customer Service Executive is sought for a role focused on assisting customers with their cruise bookings and ensuring a positive holiday experience.
Candidates should have recent experience in the cruise sector, strong communication skills, and a proactive problem-solving approach.
The position offers a competitive salary and sociable working hours, Monday to Saturday from 9am to 5:30pm, along with benefits such as discounted travel and private healthcare.
The role can be performed fully from home, in a hybrid model, or office-based in the Glasgow area.
Applicants must have at least one year of relevant experience in the cruise industry.

Are you an experienced Customer Service Executive looking for a new challenge?

If you enjoy speaking to customers, helping them with their existing bookings and ensuring their cruise holiday exceeds their expectations, then we’ve a fabulous opportunity for you as our award winning client looks for full & part-time Customer Service Executives to join their growing team.

Our ideal candidates will have previous experience gained within the cruise sector, strong communication skills, a proactive approach to problem solving and a "can-do" attitude. You’ll be compassionate, caring and able to work in a fast paced environment. If this sounds like you then we’d love to hear from you!

On offer is a competitive salary, sociable working hours, Mon - Sat 9am - 5.30pm with benefits such as discounted personal travel, private healthcare and fam trips.

This role can be fully Homeworking/Hybrid or Office based in the Glasgow area.

For more information on this fantastic opportunity, please see our website or apply online.

Role of a Customer Service Executive:

Amending existing bookings including upgrades and cancellations
Assisting customers after booking and before travel
Complaint handling and finding solutions to customers queries
Supporting other departments with customer service issues
External communication with suppliers Inbound and outbound calling
Upholding the companies core values at all times

Skills required for the role:

Recent experience of working within the cruise industry - essential
Able to communicate effectively across a multitude of channels
Can work in a fast paced environment
Tenacious and driven to find solutions
Great interpersonal skills, confident telephone manner with the ability to show empathy
Well-travelled with excellent knowledge of world-wide destinations and cruises

If you’re interested in learning more about this Customer Service Executive role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

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