Pension Administrator

BMC Recruitment Group

Posted 11 hours ago, valid for 22 days

Newcastle Upon Tyne, Northumberland NE19 2BG, England

Full Time

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Sonic Summary

BMC Recruitment Group is seeking a Pension Administrator for a client based in Newburn, Newcastle Upon Tyne.
The position offers a salary of £30,295, which includes a bonus, and requires strong communication and problem-solving skills.
This full-time, permanent role involves processing pension withdrawals, liaising with financial advisors, and managing client inquiries.
Employees can enjoy hybrid working arrangements after training, with typically two days at home and three days in the office.
Candidates should have experience in financial services and demonstrate excellent attention to detail, with the ability to manage their own workload.

BMC Recruitment Group are currently recruiting for a Pension Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.

Key Benefits they offer:

Salary remuneration of £30,295 inclusive of a bonus.
Full-time permanent position
Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch)
Hybrid Working following training - Typically 2 days from home - 3 days office based
Free on-site parking
33 days annual leave, including bank holidays (increases with length of service)
Company pension contribution (increases with length of service)
Financial Services Academy - Allowing employees to develop their career within the wealth management sector
Company/team events throughout the year

Your Duties & Responsibilities include:

Processing of withdrawals to clients in relation to their pension/investment accounts
Processing regular and Ad Hoc Payments.
Liaising with Financial Advisors about Client pension.
Case Management dealing with several enquiries on pension/investment or wealth management.
Building relationships with Key Account holders and clients and delivering great customer service.
Being the first point of solution and dealing with corporate level clients, whilst managing their expectations through phone, email, and secure messaging services.
Sending prepared investment and reports to clients.
Working Towards KPI/SLA timeframes and understanding the impact they have to the organisation.

You will need:

Strong Communication skills.
Strong problem-solving and decision-making skills.
Strong organisational and time management skills.
The ability to buildpositive relationships with team members, clients, and other stakeholders.
Knowledge of MS Office products, such as Excel and Word
Show excellent attention to detail.
Working towards set deadlines or targets.
Quality check work or have worked to set quality scores.
An interest in working within financial services/pensions.
Managed your own workload.

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