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Hays Technology in Newcastle are working with a local organisation to recruit a Service Desk Analyst on a permanent basis. This role requires a dedication to delivering high-quality customer service along with a good technical understanding.
Service Desk Analyst
Newcastle Upon Tyne
Fully on-site
25,000
Permanent
Duties and Responsibilities:
- Diagnose and resolve critical software issues
- Take ownership of cases through to resolution
- Assist other members of the support team
- Ensuring KPIs are met
- Liaise directly with customers regarding technical issues, via phone and email
- Identify reoccurring technical faults and recommendations to the Support Manager
Knowledge, Skills and Experience Required:
- Customer focused
- Highly motivated
- Strong troubleshooting ability
- Good documentation skills
- Time management skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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