Client Service Manager

Nigel Wright Group

Posted 16 hours ago, valid for 8 days

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

Nigel Wright is seeking a Client Service Manager for an international distribution business based in Tyne & Wear.
The role involves leading the account management and customer service team, reporting directly to the CEO.
Candidates should have strong people management experience and a proven track record in commercial roles.
The position requires excellent negotiation skills and the ability to foster growth and maximize revenue from existing customers.
The salary for this role is competitive, and candidates should have at least 5 years of relevant experience.

CompanyNigel Wright is delighted to be supporting a successful international distribution business in their search for a Client Service Manager to lead their account management and customer service team. The role will be predominantly based from their site in Tyne & Wear with some travel to customers.RoleReporting into the CEO, the Client Service Manager will provide a focal point for the customer base, driving profitability, sales and order growth across existing customers. Key areas of responsibility will include:

Ensuring sales/profit forecasts are met and ideally exceeded.
Foster growth and maximise revenue and gross profit from the current customer base.
Oversee customer service level metrics to ensure high performance.
Make strategic commercial decisions and implement actions.
Manage client SLA service metrics effectively.
Handle escalations within the Account Management department.
Collaborate with various departments, carriers, transport, and supply chain services to enhance efficiencies and seize commercial opportunities.
Lead and manage the Account Management and Customer Service teams, promoting individual development and sharing skills and knowledge across the department.

ExperienceThe successful candidate will display the following skills and attributes:

Must have strong and demonstrable people management experience, able to lead, motivate and develop people.
Highly organised – excellent time management and delegation skills
Previous commercial experience, strong commercial focus combined with a pragmatic approach.
Ability to understand business capabilities and interpret and align with customer requirements
Excellent negotiation and influencing skills with a supportive approach.

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