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Job Title: Infrastructure Support Engineer
Location: Newcastle Upon Tyne (Office Based)
Salary: Up to 40k
Job type: Full Time, Permanent
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2-star accreditation for 'Outstanding' employee engagement.
Here's why;
- Our open and honest culture where feedback is taken on-board and acted upon
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
- Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
- Two paid CSR days per annum that you can use towards giving something back
- Our charity fundraising - TSG have raised over 20,000 in the last 2 years
- Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
- Flexible working policy
- Relaxed dress policy
- Excellent progression opportunities, training and support, including recognised qualifications
The Role:
As an Infrastructure Support Engineer, you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure.
To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting.
Knowledge, Skills & Experience;
Essential:
- Full UK, clean driving licence
- An excellent knowledge of a server and networked environment
- Virtualisation experience
- Strong desktop support experience
- Understanding of Firewall, anti-virus and other security technologies
- Experience with Microsoft Exchange and Office 365
- Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc.
- Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc.
- A good understanding of firewall technologies
- Excellent problem solving and analytical skills with a confident pro-active approach to work
Desirable:
- A minimum of 3 years' server and 5 years desktop experience is desirable
- Experience working with Cloud based backup solutions
- A good understanding of on-premise Backup technologies
- Routing and Switching
- Enterprise Anti-Virus software, e.g. Sophos, Microsoft Defender.
- Knowledge on storage (SAN, NAS etc)
Benefits;
- Company bonus scheme
- 25 days annual leave + public holidays
- Life assurance 4 x Salary
- Contributory pension scheme at 4% matched
- Electric Vehicle Salary Sacrifice Scheme
- Perk box discounts
- Paid CSR Days
- Company sick pay
- Income protection cover
- Enhanced Maternity and Paternity pay
- Home-based and hybrid opportunities
- Long service benefits including increased annual leave accrued with service
- Employee recognition scheme
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: IT Support Engineer, Systems Support Engineer, Infrastructure Engineer, Technical Support Engineer, Network Support Engineer, Operations Support Engineer, IT Infrastructure Specialist, Systems Operations Engineer, IT Operations Engineer, Network Operations Centre (NOC) Engineer, Infrastructure Specialist, DevOps Support Engineer, Cloud Support Engineer, Technical Operations Engineer, Systems Administrator, IT Systems Engineer, Platform Support Engineer, Data Centre Support Engineer, IT Services Engineer, infrastructure Analyst may also be considered for this role.
