Complaints Handler

ARCHER RESOURCING LTD

Posted a day ago, valid for a month

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£13.5 per hour

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The Complaints Handler position is based in Newcastle Upon Tyne and offers a salary of £13.50 per hour.
This full-time role requires experience in complaints management and excellent communication skills, both written and verbal.
The responsibilities include managing and investigating customer complaints, ensuring accountability throughout the complaint process.
Candidates should have an understanding of the Housing Ombudsman, although training will be provided.
This is a 12-week contract with the potential for extension based on performance.

Job Title: Complaints Handler

Location: Newcastle Upon Tyne

Salary: £13.50 an hour

Job Type: [Full-time]

Overview:

Case manage and investigate customer complaints.
Be accountable for all customer contact throughout a stage 1 complaint, via telephone, letter, or email / Build and monitor actions plans for customer completions or escalation if/when appropriate.
Build relationships with customers and key stakeholders to deliver positive outcomes.
Experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills.
An understanding/experience of Housing Ombudsman but training provided.

If you are passionate about making a positive impact we would love to hear from you. This is a 12 week contract with the possibility of extension subject to performance.

How to Apply: Please submit your CV and a cover letter outlining your suitability for the role. We look forward to receiving your application!

Apply now in a few quick clicks

Complaints Handler

Customer Service Representative

Customer Service Representative

Customer Service Representative