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Join Our Client as a Customer Service Administrator! �?
Are you an enthusiastic and forward-thinking individual looking for an exciting opportunity in the manufacturing sector? We are seeking 2 Customer Service Administrators to join our client's friendly team on a temporary basis for 6 months. If you're ready to provide exceptional customer support, we want to hear from you!
Position Details:
- Contract Type: Temporary (6 months)
- Hourly Rate: £13.00ph paid on a weekly basis through OA
- Working Pattern: Full Time hours
- Official office hours: 9-5 Monday to Thursday, 9-2 on Fridays
- Flexitime available to ensure customer service coverage
- Some weekend cover (max 4 hrs) on a rota basis
- The customser service line operates from 9:30 to 4:30 Monday to Thursday and 9:30 to 1:30 on Fridays. Weekend cover helps manage priority communications and keep customers satisfied
- Location: Dog-friendly office in Gosforth - free parking onsite and accessible via public transport
Role Overview:
As a Customer Service Administrator, you will be the first point of contact for customers, offering advice and aftersales support for products. Your responsibilities will include:
- Handling e-commerce customer communications via email and phone
- Liaising with our fulfilment warehouse to ensure smooth order transitions
- Recording all communications, returns, and stock movements
- Processing credits and identifying sales opportunities
- Spotting trends in customer feedback and sharing insights with the team
What We're Looking For:
- Experience: 2-3 years of customer service experience preferred
- Skills: Excellent verbal, written, and interpersonal communication skills
- Computer Literacy: Proficiency in Word, Excel, CRM Software, and Order Management Software
- Traits: Approachable and self-motivated
- Abilities: Strong attention to detail and excellent time management
Why Work With Us?
Here are just some of the benefits you can expect while working on behalf of Office Angels:
- Direct employment with Office Angels, ensuring you're well looked after
- Access to discount vouchers with many high street brands ???
- Eye care vouchers
- Weekly pay
- Pension scheme option (with employer contributions)
- 28 days paid annual leave (based on weekly accrual)
Join Us:
If you're ready to take ownership of your customer service responsibilities and contribute to our clients high customer satisfaction rate, apply now!
How to Apply:
Ready to embark on this exciting journey? Please apply with your CV today.
Please note only shortlisted candidates will be contact directly.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
