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Customer Service Advisor - Gosforth

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Posted 12 hours ago, valid for 2 days
Location

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

Salary

£12.91 per hour

Contract type

Full Time

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Sonic Summary

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  • This job offers a hybrid working model with a pay rate of £12.91 per hour and 39 days of annual leave.
  • Candidates are expected to work 35 hours per week in 7-hour shifts, Monday to Saturday, with the latest Saturday shift ending at 3 PM.
  • The position is based in Gosforth, providing free parking and a 5-week office-based training period before transitioning to hybrid work if preferred.
  • Interviews for this role will take place over the next 3 weeks, with start dates available in January and February 2025.
  • The role requires no specific years of experience and includes benefits such as career progression, private medical, and an 8% employer pension contribution after a 6-month agency contract.

Hybrid working, 12.91 per hour, 39 days annual leave, 35hrs per week for an excellent work life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)

Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.

Start dates available in January and February 2025, interviewing for this opportunity in the next 3 weeks.

Duties:

  • inbound customer service
  • processing customer requests
  • verifying customer identity
  • updating customer records
  • reporting suspicious calls to the fraud department
  • providing a high standard of customer service



Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

  • 39 days annual leave AND 5 paid well-being days
  • career progression
  • Private medical
  • 8% employer pension contribution
  • hybrid working
  • enhanced maternity/paternity (20 weeks full pay!)
  • and many more benefits!



Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.