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Customer Service Advisor - Gosforth

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Posted 11 hours ago, valid for 2 days
Location

Newcastle Upon Tyne, Northumberland NE19 2BG, England

Salary

£12.91 per hour

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This job offers a hybrid working model with a pay rate of £12.91 per hour and 39 days of annual leave.
  • Candidates are expected to work 35 hours per week in 7-hour shifts from Monday to Saturday, with the latest Saturday shift ending at 3 PM.
  • The position is based in Gosforth, provides free parking, and includes a 5-week office-based training period followed by the option for hybrid work.
  • Start dates are available in January and February 2025, with interviews scheduled in the next 3 weeks.
  • The role involves inbound customer service tasks, and while initially starting on a 6-month agency contract, there is potential for a permanent position with additional benefits.

Hybrid working, £12.91 per hour, 39 days annual leave, 35hrs per week for an excellent work life balance.7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.Start dates available in January and February 2025, interviewing for this opportunity in the next 3 weeks.Duties:

  • inbound customer service
  • processing customer requests
  • verifying customer identity
  • updating customer records
  • reporting suspicious calls to the fraud department
  • providing a high standard of customer service

Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

  • 39 days annual leave AND 5 paid well-being days
  • career progression
  • Private medical
  • 8% employer pension contribution
  • hybrid working
  • enhanced maternity/paternity (20 weeks full pay!)
  • and many more benefits!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.