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Customer Service Advisor - Gosforth

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Posted 2 days ago, valid for 13 days
Location

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

Salary

£12.91 per hour

Contract type

Full Time

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Sonic Summary

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  • The position offers a hybrid working arrangement with a salary of £12.91 per hour and requires no specific prior experience.
  • Employees will enjoy 39 days of annual leave, along with 5 paid well-being days, and a 35-hour work week consisting of 7-hour shifts from Monday to Saturday.
  • The role is based in Gosforth, providing free parking and an initial 5 weeks of office-based training before transitioning to hybrid work if preferred.
  • Start dates are available in January and February 2025, with interviews scheduled within the next 3 weeks.
  • Additional benefits include career progression, private medical insurance, an 8% employer pension contribution, and enhanced maternity/paternity leave of 20 weeks full pay.

Hybrid working, 12.91 per hour, 39 days annual leave, 35hrs per week for an excellent work life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)

Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.

Start dates available in January and February 2025, interviewing for this opportunity in the next 3 weeks.

Duties:

  • inbound customer service
  • processing customer requests
  • verifying customer identity
  • updating customer records
  • reporting suspicious calls to the fraud department
  • providing a high standard of customer service



Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

  • 39 days annual leave AND 5 paid well-being days
  • career progression
  • Private medical
  • 8% employer pension contribution
  • hybrid working
  • enhanced maternity/paternity (20 weeks full pay!)
  • and many more benefits!



Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.