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Customer service representative
Customer Service Advisor - Gosforth

Customer Service Advisor - Gosforth

Posted 2 days ago, valid for 6 days

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£12.91 per hour

Full Time

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Sonic Summary

The job offers a hybrid working model with a pay rate of £12.91 per hour.
Candidates should expect to work 35 hours per week, with 7-hour shifts scheduled Monday to Saturday.
The position is based in Gosforth, includes free parking, and requires 6 months of agency contract before transitioning to a permanent role.
Applicants will be responsible for inbound customer service tasks and must provide a high standard of service, with no specific year of experience mentioned.
The role provides 39 days of annual leave, additional benefits like private medical, and enhanced maternity/paternity leave.

Hybrid working, £12.91 per hour, 39 days annual leave, 35hrs per week for an excellent work life balance.7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.Start dates available in February 2025Duties:

inbound customer service
processing customer requests
verifying customer identity
updating customer records
reporting suspicious calls to the fraud department
providing a high standard of customer service

Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

39 days annual leave AND 5 paid well-being days
career progression
Private medical
8% employer pension contribution
hybrid working
enhanced maternity/paternity (20 weeks full pay!)
and many more benefits!

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