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Customer Service Advisor - Gosforth

Customer Service Advisor - Gosforth

Posted 7 hours ago, valid for an hour

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£12.91 per hour

Full Time

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Sonic Summary

The job offers a hybrid working model with a pay rate of £12.91 per hour.
Candidates should be prepared to work 35 hours per week with shifts from Monday to Saturday, starting between 8 AM and 6 PM.
The position is based in Gosforth, includes free parking, and requires a 5-week office-based training period before transitioning to hybrid work.
Initially, employment will be on a 6-month agency contract, with the potential to convert to a permanent position offering additional benefits such as 38 days of annual leave and private medical insurance.
No specific year of experience is mentioned, but the role involves inbound customer service and processing customer requests.

Hybrid working, £12.91 per hour, 38 days annual leave, 35hrs per week for an excellent work life balance.7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.Start dates available in February 2025Duties:

inbound customer service
processing customer requests
verifying customer identity
updating customer records
reporting suspicious calls to the fraud department
providing a high standard of customer service

Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

38 days annual leave AND paid well-being days
career progression
Private medical
8% employer pension contribution
hybrid working
enhanced maternity/paternity (20 weeks full pay!)
and many more benefits!

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Customer Service Advisor - Gosforth

Customer Service Representative

Customer Service Representative

Customer Service Representative