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Customer Service Advisor - Gosforth

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Posted 8 hours ago, valid for 19 days
Location

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

Salary

£12.91 per hour

Contract type

Full Time

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Sonic Summary

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  • The job offers a hybrid working model with a salary of £12.91 per hour, increasing in April.
  • Candidates are expected to have at least 6 months of experience in customer service roles.
  • The position is based in Gosforth, featuring free parking and a 5-week office-based training program.
  • Employees will work 35 hours per week with 7-hour shifts from Monday to Saturday, ensuring a good work-life balance.
  • After an initial 6-month agency contract, there is potential for a permanent position with additional benefits including 38 days of annual leave and enhanced maternity/paternity pay.

Hybrid working, 12.91 per hour with an increase in April, 38 days annual leave, 35hrs per week for an excellent work life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)

Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.

Start dates available in March 2025

Duties:

  • inbound customer service
  • processing customer requests
  • verifying customer identity
  • updating customer records
  • reporting suspicious calls to the fraud department
  • providing a high standard of customer service



Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

  • 38 days annual leave AND paid well-being days
  • career progression
  • Private medical
  • 8% employer pension contribution
  • hybrid working
  • enhanced maternity/paternity (20 weeks full pay!)
  • and many more benefits!



Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.