SonicJobs Logo
Left arrow iconBack to search

Customer Service Advisor - Gosforth

Search
Posted 8 hours ago, valid for 21 days
Location

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

Salary

£12.91 per hour

Contract type

Full Time

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

info
  • This hybrid working position offers a salary of £12.91 per hour with 38 days of annual leave.
  • Candidates should be prepared to work 35 hours per week in 7-hour shifts, Monday to Saturday, between 8 AM and 6 PM.
  • The role, based in Gosforth, includes free parking and a 5-week office-based training period before transitioning to hybrid working if preferred.
  • Applicants are expected to have some experience in customer service as they will be handling inbound requests and verifying customer identities.
  • The initial contract is for 6 months through an agency, with the potential to transition to a permanent role that includes additional benefits such as private medical and enhanced maternity/paternity leave.

Hybrid working, 12.91 per hour, 38 days annual leave, 35hrs per week for an excellent work life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)

Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.

Start dates available in February 2025

Duties:

  • inbound customer service
  • processing customer requests
  • verifying customer identity
  • updating customer records
  • reporting suspicious calls to the fraud department
  • providing a high standard of customer service



Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

  • 38 days annual leave AND paid well-being days
  • career progression
  • Private medical
  • 8% employer pension contribution
  • hybrid working
  • enhanced maternity/paternity (20 weeks full pay!)
  • and many more benefits!



Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.