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Customer Service Advisor - Gosforth

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Posted a day ago, valid for a month
Location

Newcastle Upon Tyne, Tyne and Wear NE1 4LQ, England

Salary

£12.91 per hour

Contract type

Full Time

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Sonic Summary

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  • This hybrid working position offers a salary of £12.91 per hour, with an increase expected in April.
  • Candidates are required to have at least 6 months of relevant experience in customer service roles.
  • The role involves 35 hours of work per week, with shifts scheduled Monday to Saturday between 8 am and 6 pm, and the latest shift on Saturday ending at 3 pm.
  • Employees will start on a 6-month agency contract, with the potential to transition to a permanent contract that includes additional benefits such as 38 days of annual leave and private medical insurance.
  • The company promotes equal opportunity and encourages applications from all qualified individuals, regardless of background.

Hybrid working, 12.91 per hour with an increase in April, 38 days annual leave, 35hrs per week for an excellent work life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)

Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.

Start dates available in March 2025

Duties:

  • inbound customer service
  • processing customer requests
  • verifying customer identity
  • updating customer records
  • reporting suspicious calls to the fraud department
  • providing a high standard of customer service



Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

  • 38 days annual leave AND paid well-being days
  • career progression
  • Private medical
  • 8% employer pension contribution
  • hybrid working
  • enhanced maternity/paternity (20 weeks full pay!)
  • and many more benefits!



Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.