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Customer Service Advisor

Cpl Life Sciences
Posted 23 days ago, valid for 7 days
Location

Newcastle Upon Tyne, Northumberland NE19 2BG, England

Salary

£25,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Customer Service Representative offers a salary of £25,000 per year and requires 1-2 years of prior experience in a contact center, although full training will be provided.
  • Located in Newcastle – NE27 0BY, the position is initially for a duration of 6 months with the potential to become full-time.
  • Working hours are Monday to Friday from 9 AM to 5 PM, where representatives will handle customer contacts via telephone and written correspondence.
  • Key responsibilities include guiding account holders through business processes, investigating customer inquiries, and adhering to quality standards and policies.
  • Candidates should possess excellent telephone manners, the ability to work independently and in a team, and a strong desire to enhance the customer experience.

Role: Customer Service Representative

Rate: £25,000 per year

Duration: 6 month to full time

Location: Newcastle – NE27 0BY

Working hours: Monday – Friday 9AM – 5PM

Job Description:

Customer Service Representatives will handle all aspects of customer contacts via telephone and written correspondence and forms. They will be responsible for managing their own time, attendance and punctuality and for ensuring they are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed. CSRs contribute to the delivery of contractual obligations to the client, including the achievement of Service Levels. CSRs are supported in their role by Team Leaders, and will be expected to convey a professional image of the Contact Centre to both internal and external customers and suppliers. CSRs are expected to act with integrity at all times and command the respect of their peers and customers, contributing to the creation of a successful business environment.

Responsibilities:

·        To act as the first point of contact for account holders via telephone, written correspondence and forms

·        To guide account holders accurately and professionally through business processes enhancing the customer experience

·        Investigation work to reunite customers with their funds

·        Adhere to and be familiar with Policies / Procedures, processing rules and systems

·        To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required

·        Adhere to agreed call/ written quality standards

·        To follow the administration policies and procedures with a common sense approach

Skills Required:

·        Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide)

·        Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide)

·        Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide)

·        Excellent telephone manner (essential)

·        Ability to work on your own and as part of small team (essential)

·        Desire to go the extra mile for the customers and enhance their customer journey (essential)

Please apply by sending your CV’s to

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.