Customer Service Advisor

Are you based in the Newcastle area?

Do you have great communication skills and a proactive attitude?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Advisor for our branch in Newcastle (St Lawrence Road), who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

Working Hours:7.30 - 5.00 Monday to Friday

Location: JPS Housing Hub, St Lawrence Rd, Newcastle upon Tyne NE6 1AQ

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Serve customers at the trade counter - use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey

• Act as a point of contact for our customers (phone, email and in person) - helping with any queries or issues and working to resolve them quickly

• Perform sales admin duties for the branch

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What's in it for you?

• Competitive Salary

• Retirement Savings Plan (Pension) - with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme - launching soon!

Required Skills and Experience

• Previous builders merchant industry experience preferred but not essential

• Experience in a customer facing environment

• A positive and proactive attitude

• Strong communication, problem solving and organisational skills

• IT literate - Microsoft Office 365

• A driving license would be a benefit, but not essential

About us

At JPS, we're proud to be part of STARKBuilding Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.?

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!