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Customer Service Advisor

Search
Posted a day ago, valid for 7 days
Location

Newcastle Upon Tyne, Northumberland NE19 2BG, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Customer Service role that offers a salary of £23,500 for a 35-hour work week on a 6-month contract starting in January.
  • Candidates should have at least 6 months of experience dealing with complex queries, preferably in financial services.
  • The role involves supporting customers through fraud cases and liaising with third parties for information.
  • Applicants must possess excellent written and verbal communication skills and must pass a credit and DBS check.
  • The company promotes equal opportunities and encourages applications from all qualified individuals.

Customer Service Monday - Sunday 35 hours£23,5006 month contractJanuary start dateHybrid Do you have outstanding customer service skills? Have experience dealing with vulnerable customers? I am recruiting on behalf of a leading financial services client who are looking to grow their fraud team!What will you be doing?* Supporting customers through fraud cases* Liaising with 3rd parties to gain more information* Reviewing documentation and updating the case accordingly* Providing a professional and empathetic approach* Completing administration on the systemWhat do you need to apply?* Proven experience dealing with complex queries * Excellent communication skills both written and verbal* Experience within financial services would be desirableMust be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.