Customer Service Advisor

Join Our Team: Customer Service Rockstar Wanted!
Salary: 22,500 per annum
Hours: Full-time, Full flexibility Monday to Sunday.
Location: Newcastle Upon Tyne, Quorum Business Park.

Who We Are:
Welcome to the General Insurance team! We're all about supporting our customers with their home and motor insurance needs while creating an energizing, collaborative environment where you can thrive. Every day here is an opportunity to make a difference, grow your skills, and have a little fun while you're at it!

What You'll Do:
Get ready to bring your A-game as you:
Use your listening superpowers to help customers with policy updates, new sales, and retention conversations.
Become a pro at promoting our digital channels, empowering customers to self-serve.
Juggle a mix of inbound calls like a boss.
Dive deep into customer needs, offering personalized solutions and exceptional support.
Keep accurate records because every detail counts.
Handle complaints with care and compassion, always keeping vulnerable customers in mind.

Your Journey with Us:
Start with on-site training in our buzzing graduate bay, then join your team and hit the ground running. Once you've mastered the ropes, you can switch to our flexible 'Moments That Matter' model, working mostly from home while still staying connected during key team events.

What You Bring to the Table:
A passion for delivering top-notch customer service.
Experience in customer-facing roles (call centre, retail, hospitality, or leisure-bring those transferable skills!).
Tech-savvy multitasking abilities, including Microsoft Office know-how.
Communication skills that shine, even under pressure.

What's In It for You?
Here's the juicy stuff:
Exclusive Perks: Save big with your Tesco Colleague Clubcard-10% off (15% on paydays!).
Holiday Bliss: 7.2 weeks off annually, plus options to buy more days.
Health & Wellness: Access a Virtual GP 24/7, cycle-to-work schemes, and more.
Family First: Enhanced maternity, paternity, and shared parental leave policies.
Discount Heaven: Deals with top brands to help you save.
Future-Proof: A 1:1 pension contribution match (up to 7.5%) and life assurance coverage.
Why Wait?
If you're ready to rock customer service and make a real impact, apply now and join our vibrant team at Insurance Money Services. Your next big adventure starts here!