Customer Service Advisor

Posted a day ago, valid for a month

Newcastle Upon Tyne, Tyne and Wear NE3 2HL

Full Time

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Sonic Summary

The Customer Service Advisor position is based in Newcastle and offers a full-time role with hybrid working options, requiring 35 hours per week from Monday to Saturday.
This is a temporary to permanent role, starting with a 6-month temporary period, and offers a pay rate of £12.91 per hour plus holiday pay.
Candidates must have previous experience in providing exceptional customer service, with a preference for those with backgrounds in Financial Services or Call Centre environments.
Key responsibilities include handling customer inquiries through various communication channels, assisting with account management, and resolving complaints with empathy.
Strong interpersonal, communication, organization, and problem-solving skills are essential for success in this role.

Customer Service AdvisorBased in Newcastle | on-site role with hybrid workingFull Time role | Monday to Saturday | 35 hours per week 9am - 5pm Temp to Permanent role | 6 months Temp initially Pay rate £12.91 per hour + holiday paySearch are delighted to be partnered with a Nationwide Financial Services organisation based in Newcastle to recruit a number of Customer Service candidates starting in 2025 due to expansion of their products & services.In this role you will provide exceptional customer service across telephony, email & live chat support to customers of the organisation with a particular focus on financial queries.Duties involved in this role will include:* Provide outstanding customer service through phone, email, and live webchat * Respond to customer inquiries regarding transactions and financial products* Offer guidance and information on account features, terms, and services* Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues* Resolving any customer complaints effectively, ensuring a positive resolution in line with company policies* Ensure that empathy & compassion are used when dealing with particularly difficult situations such as bereavements* Process account changes for customers including address updates, card replacements, and beneficiary changes* Ensure customer records are accurate & held correctly in line with requirementsIn order to be considered for this role your skills and experience should include:* Previous experience of providing exceptional customer service - this experience is ESSENTIAL* Candidates with previous experience in Financial Services or a Call Centre environment would be preferred, although consideration will be given to candidates from a F2F/Retail background* Excellent interpersonal & communication skills, both written and verbal * Excellent organisation & problem-solving skills If this is the role for you, apply now!Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

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