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Customer Service
Monday - Friday 35 hours
23,500
6 month contract
March/April start date
Newcastle
Do you have outstanding customer service skills? Have experience dealing with vulnerable or elderly customers? Want to workfor a leading financial company?
I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team!
What will you be doing?
* Provide outstanding customer service through inbound calls
* Respond to customer inquiries regarding transactions and financial products
* Offer guidance and information on account features, terms, and services
* Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues
* Resolving any customer complaints effectively, ensuring a positive resolution in line with company policies
* Ensure that empathy & compassion are used when dealing with particularly difficult situations such as bereavements
* Process account changes for customers including address updates, card replacements, and beneficiary changes
* Ensure customer records are accurate & held correctly in line with requirements
What do you need to apply?
* Proven experience dealing with vulnerable customers
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable
Must be able to pass a credit and DBS check to apply!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
